Legal
Privacy Policy
Last updated: September 2026
Tensor Strength ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It is written to align with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
- Account details: name, email address, and password (stored hashed) or sign-in provider details.
- Training data you enter: workouts, sets, PRs, goals, check-ins, photos or videos you upload, and messages.
- Coaching applications and contact-form submissions.
- Billing records: plan, payment status, and transaction history. Card details are handled by Stripe — we never see or store your full card number.
- Basic technical data: device/browser type, and cookies needed to keep you signed in.
2. How we use it
- To provide the membership, programs, tracking tools, and coaching you sign up for.
- To process payments and manage subscriptions.
- To send service messages (receipts, account, and coaching updates) and, if you opt in, reminders or newsletters.
- To improve the site and keep it secure.
3. AI features
If you use Tensor AI, your messages and relevant training context are sent to our AI model providers to generate responses. Do not share sensitive medical information in AI chats. AI output is informational and is not medical advice.
4. Sharing
We do not sell your personal information. We share it only with service providers that help us run Tensor Strength (for example payment processing, hosting, file storage, email, and AI providers), with your coach where you have purchased coaching, or where required by law.
5. Retention & security
We keep your information while your account is active and as needed for legal, tax, and accounting purposes. We use reasonable safeguards to protect it, but no online service can be guaranteed 100% secure.
6. Your choices & rights
You can view and update your profile from your account, unsubscribe from marketing emails at any time, and request access to, correction of, or deletion of your personal information by emailing us.
7. Changes
We may update this policy from time to time. Material changes will be posted on this page.